We're all in this Together: Library Faculty and Staff and Their Reporting of Electronic Resource Problems

Abstract

Libraries continue to shift budgets toward obtaining more electronic resources. Electronic resources can develop problems at any time when a library offers access. Staff collaboration is vital in ensuring availability to those resources. Partnering with areas in the library that work most closely with patrons can help share the load of the technical services staff that maintain such resources. At Milner Library, the authors observed anecdotally that faculty and staff had varying opinions toward reporting problems with electronic resources. The authors polled Milner's faculty and staff to identify factors that lead them to report problems.