“We forget about peoples’ hearing loss”: identifying key aspects of hearing aid and communication training in residential care homes

Abstract

Objectives The first objective was to assess the feasibility of training on hearing aids and communication strategies by support workers in residential care via a cascade training model using two different training packages. The second was to identify key elements of these packages to inform the design of a multimedia training package. Design Quantitative and qualitative methodologies were used. A pre-post feasibility design assessed the questionnaire data from residential care support workers to measure knowledge and confidence at three stages during the training. Semi-structured interviews explored the support workers’ experiences and adherence to cascading the training packages. Study sample Fourteen support workers employed by Sense (charity for deafblind people) were trained to become “Hearing Champions” and cascaded their learning to 117 support colleagues. Results Hearing Champions gained knowledge, skills and confidence, which were subsequently enhanced by sharing their learning with others. Despite individual and organisational barriers, they reported examples of improved practice and feelings of empowerment. Conclusions It is feasible to deliver training to support workers in residential homes using the face-to-face “Hearing Champions” and multimedia C2Hear training methods by cascading training to their colleagues. Support workers expressed a preference for training that is portable, adaptable and interactive.