Abstract
Hotels are water-intensive businesses, and water scarcity presents a pressing problem for managers who rely on an uninterrupted supply of water to meet guests’ needs and maintain profitability. The purpose of this qualitative case study was to explore strategies that hotel managers used to successfully maintain adequate water supplies in arid regions. Data were collected from semistructured interviews and hotel water usage reports from three hotels in Spanish island of Gran Canaria. This study may contribute to business practice by illuminating processes that hotel managers, employees, guests, and partners, can take to improve environmental performance and align practices with water governance.
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