Abstract
This is a study of client satisfaction with walk-in single session team therapy, a clinical delivery system that offers immediate accessibility at moments in time determined by the client. Individual adults, couples, or family members over the age of 18 (N = 403) responded to questionnaires, given immediately after the therapy session, aimed at assessing client satisfaction with their walk-in single session team therapy. Client satisfaction was assessed in five variables: satisfaction with the overall walk-in single session team therapy service, the reception service, intake paperwork, explanation of confidentiality, and consulting team approach. Results indicate 81.9% of the clients reported overall high satisfaction with the walk-in single session team therapy service, with the greatest strengths of the service reported being immediate accessibility and the caring attitude of the therapist. Higher satisfaction was reported for some presenting concerns (sexual abuse/assault, self-esteem, and child behavior issues) than for others (anxiety and stress). Written feedback regarding the perceived strengths and recommended changes for the service is also reported. The article concludes with a discussion of how walk-in single session team therapy has utility in the overall clinical delivery system.
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