Abstract
Dispensary waiting time is one of the factors that causes patient dissatisfaction. This study aims to determine the waiting time for prescription services in two selected Puskesmas in Tegal Regency. This research was included in a descriptive study with a quantitative approach. The study was conducted in two selected Puskesmas in Tegal Regency.The sample is a recipe that was served in a pharmaceutical installation in February totaling 200 recipes using the quota sampling method. Dispensary waiting time is taken using a stopwatch tool. Data analysis using univariate and bivariate analysis. Univariate analysis by describing the overall waiting time, while bivariate analysis uses a t-test to see the difference in dispensary waiting time. The results showed that there were differences in the average waiting time for non concoction recipe)and concoction recipe (p = 0,000). The average dispensary waiting time for non concoction is 9 minutes 5 seconds, for concoction drugs 17 minutes 28 seconds. There is a difference in dispensary waiting time for non concoction and concoction drugs between Puskesmas X and Puskesmas Y (p = 0,000). The waiting time for prescription services at Puskesmas X is 14 minutes 45 seconds (non concoction recipe) and 21 minutes 3 seconds (concoction recipe). The dispensary waiting time at Puskesmas Y is 5 minutes 5 seconds (non concoction recipe) and 10 minutes 25 seconds (concoction recipe) Keywords: Dispensary waiting time, recipes, non concoction recipe, concoction recipe, puskesmas.
Highlights
Salah satu institusi yang menyelenggarakan pelayanan kefarmasian adalah puskemas
This study aims to determine the waiting time for prescription services in two selected Puskesmas in Tegal Regency
The results showed that there were differences in the average waiting time for non concoction recipe)and concoction recipe (p = 0,000)
Summary
Salah satu institusi yang menyelenggarakan pelayanan kefarmasian adalah puskemas. Pelayanan kefarmasian di puskesmas merupakan satu kesatuan yang tidak terpisahkan dari pelaksanaan upaya kesehatan, yang berperan penting dalam meningkatkan mutu pelayanan kesehatan bagi masyarakat.[1]. Kepuasan pasien dapat dilihat dari berbagai indikator salah satunya adalah kecepatan pelayanan resep.[3] Kecepatan pelayanan diukur melalui waktu tunggu. Berbagai penelitian menunjukkan adanya hubungan antara waktu tunggu pelayanan resep dengan tingkat kepuasan pasien. Pelayanan resep yang lama akan menurunkan tingkat kepuasan pasien dalam hal waktu tunggu pelayanan. Salah satu sasaran kinerja Puskesmas di Kabupaten Tegal yang disesuaikan dengan Perbup No 23 tahun 2014 tentang standar Pelayanan Minimal Puskesmas di Kabupaten tegal yaitu waktu tunggu untuk obat jadi
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