Waiting Time in Outpatient Care: How Does the Management Element Related?

Abstract

The waiting time for outpatient registration at dr. Soegiri Hospital of Lamongan indicated that 19 out of 30 respondents or 63.3% did not comply with the standard (≤60 minutes). This study aimed to determine the relationship between management elements (man, method, information and time) and waiting time at outpatient registration at dr. Soegiri Hospital of Lamongan. This study used a cross sectional method with an observational analytic design. With an accidental sampling technique, it obtained 100 respondents. The independent variables were management elements including man, method, information and time, while the dependent variable was the waiting time for outpatient registration. The data about management elements were collected using a closed questionnaire, while the data about waiting time used an open questionnaire. The research showed that 51% of the management elements were competent, 77% registered method through offline, 59% informative, 58% fast time, and more than half of the patients stated that the waiting time was inappropriate as many as 77 respondents (77%). This study used the Chi Square test with a value of α = 0.05. Regarding the management element, it obtained man p = 0.000, method p = 0.001, information p = 0.000, and time p = 0.006, meaning that there was a relationship between management elements of man method and information and waiting time at outpatient registration at Soegiri Hospital of Lamongan. It is hoped that the outpatient unit will further speed up the waiting time at outpatient registration by increasing the competence of registration officers by taking courses, participating in various trainings, and taking competency certification tests.