Abstract
This study aims to determine how the application of the New Public Service concept to the WADUL-E Service (Aspiration and Electronic Complaints Forum) in Pacitan Regency. This study used a qualitative approach and the determination of informants using the purposive sampling technique. The results showed that the concept of the New Public Service was not fully applicable to the Pacitan WADUL-E Service, because the researchers did not find data related to the 6th indicator, which is serving not directing which contains the position of the leader here, not as the owner but as a public servant or public servant. However, the rest of the concept of the new public service is in accordance with the real situation in the Pacitan Wadule Service. Hence, it is necessary to have in-depth research to find out the leadership side in the service. Based this research, it can be conculed that it is one of the public innovation efforts created by the Pacitan Regency Government is to provide Complaint Services in the form of WADUL-E Services of Pacitan Regency which was formed and inaugurated on March 14, 2018. By utilizing this service, it is hoped that the aspirations and complaints of the Pacitan citizens are connected to regional government. 
 
 Keywords: E-Service, New Public Service, WADUL-E Pacitan
Highlights
IntroductionCurrent technological developments are a basic impetus for government agencies to innovate in an effort to gain an appreciation for the public in the context of public satisfaction so that they gain trust. (Neng Kamarmi, 2011) the aim of holding these innovations is to serve the public effectively and efficiently and must be in accordance with the development of innovation
The Pacitan Regency Communication and Information Service as a government institution has provided a program or policy to cover up government weaknesses by realizing Electronicbased services (E-Service) in the form of WADUL-E Services (Electronic Service Aspirations and Complaints Forum)
Based on the theory that underlies the emergence of the New Public Service, it can be seen that NPS tells of various theories in taking an analysis of problems to the public, Denhardt and Denhardt argue that the New Public Service paradigm has fundamental differences from the New Public Management
Summary
Current technological developments are a basic impetus for government agencies to innovate in an effort to gain an appreciation for the public in the context of public satisfaction so that they gain trust. (Neng Kamarmi, 2011) the aim of holding these innovations is to serve the public effectively and efficiently and must be in accordance with the development of innovation. Public service can be interpreted as an activity organized by government agencies to serve the needs of people who have problems or problems in organizations related to official and nongovernmental government institutions, their services to the public will offer satisfaction even though the results are not tied to a product physical in accordance with the basic rules and procedures that have been determined. The Pacitan Regency Communication and Information Service as a government institution has provided a program or policy to cover up government weaknesses by realizing Electronicbased services (E-Service) in the form of WADUL-E Services (Electronic Service Aspirations and Complaints Forum). E-Service, which is expected to be able to bridge complaints or problems that arise from the community
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