Volunteers’ listening as a “non-free gift”: an ethnography of Active Listening volunteering in Japan

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This paper argues that the act of listening offered by active listening volunteers is a “gift” that requires reciprocity from elderly people. Active listening volunteers (keichō borantia) in Japan offer conversation and listening services for elderly people in local areas. Previous researchers investigate unsatisfying visits such as having boring conversations, and suggest the need for honing listening skills, or better pairing, and so on. This study, however, reveals that these solutions might not improve the situation, and, using participant observation and interviews, finds fundamental issues around reciprocity instead. First, and most importantly, volunteers do not realize that their listening functions as a “gift,” which brings power dynamics, forcing elders either to stay as helpees, or to reciprocate. This paper, therefore, argues that even an act of listening in the field of volunteering can be perceived as a “non-free gift” by elderly people. Second, overemphasizing the importance of active listening obstructs reciprocity, letting volunteers cling to the role of listeners and helpers. In conclusion, this study suggests that volunteers need to understand three aspects: the importance of reciprocity; the fundamental power imbalance in caring activities; and the variety of reasons for elderly people to meet volunteers.