Abstract
This study investigated the transition to online counseling by 34 counselors during the COVID-19 pandemic, addressing the gap in access to mental health services due to restrictions of in-person interactions. The research employed online questionnaires and a virtual focus group discussion to gather qualitative data, which were analyzed using thematic analysis. Counselors reported addressing various client issues, including anxiety, depression, academic challenges, suicidal ideation, and family conflicts. The primary technical challenges identified were connectivity issues, clients' lack of technological resources, and limited digital literacy. Effective online counseling was associated with active listening, adaptability, trustworthiness, and technological competence. Although valued for accessibility, convenience, and confidentiality, online counseling poses challenges, such as impersonal communication and online fatigue. The findings underscore the need for improving tele-counseling practices, particularly in overcoming technological and communication barriers, to ensure the continued growth and development of the field.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
