Voices from the Workplace: Exploring Communication Practices in an Engineering Firm through an Interview-Based Study

Abstract

Effective communication is crucial for organizational success. This study explores communication practices within an engineering firm, to understand how communication models impact project dynamics and stakeholder relationships. We adopted a qualitative approach, conducting face-to-face, semi-structured interviews with employees and executives. The firm’s unique approach to construction projects makes it an ideal case study for understanding how communication influences this field. This research aims to unravel the communication culture within the firm, including formal and informal communication channels, and how these practices affect workplace stability and effectiveness using communication models from past researchers, such as Organizational Culture Theory, the Transactional Communication Model, and the Interactive Communication Model. The findings can help reshape communication strategies in construction, fostering better stakeholder relationships and project success. This study contributes to the body of knowledge on communication in engineering workplaces by providing insights into communication practices and their impact on an organization's efficiency and stakeholder dynamics.