Visual Interface Design Innovation: Citizens' Perception of Financial Administration Applications

Tereza Zichová

doi:10.18267/j.aip.160

Abstract

The paper deals with an analysis and evaluation of an innovative visual design of the Czech Financial Administration application, which was launched in order to solve needs arising from the COVID-19 pandemic. The Financial Administration had not made use of information technologies for several years, which had prevented the streamlining of public services offered to taxpayers. The aim of the study is to compare the perception of the visual interface design of two Financial Administration applications: (a) the Tax Portal – launched before the pandemic, and (b) the application for the provision of a compensation bonus for self-employed – launched during the pandemic. The research is based on a sequential mixed method design, where findings from a focus group and an interview are used to define relevant properties of web design to be evaluated in a questionnaire survey. The difference between variables regarding the perception of the Financial Administration applications is determined using a paired t-test. The results show that the new application has brought a significant change in the appearance of the interface design. Positive results of the Financial Administration’s innovative approach can be beneficial for future development of different e-government projects.

Highlights

The outbreak of the coronavirus crisis has brought many challenges to society
The Czech Financial Administration is established by Act no. 456/2011 Coll., on the Financial Administration of the Czech Republic
In response to the COVID-19 pandemic and the need to address sudden demands, the Czech Financial Administration has launched a new portal for sending applications for the payment of a compensation bonus

Summary

Introduction

The outbreak of the coronavirus crisis has brought many challenges to society. As stated by the Czech Minister of Industry and Trade at the International Conference Digital Czechia 2021, due to the crisis, it was necessary to change the values, priorities, and solutions in the digitization plan (Havlíček, 2021). To the government and ministries, the crisis has brought many lessons in the field of digitization. There was a need to react flexibly to the situation and to build new systems on a green field. After the outbreak of the coronavirus, the public institution had to seek solutions to the situation in a very short time (Petráček, 2021). It turned out that digitization tools prepared before the crisis were not usable and that it was necessary to come up with a faster and more effective solution. A new application for a self-employed compensation bonus was created

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