Virtual-First: A virtual workflow for new patient consultation, engagement and education in orthodontics

Abstract

Virtual-First is a new patient enquiry system and workflow to provide a screening virtual orthodontic consultation to a potential orthodontic patient. The workflows and systems presented in this paper are an example of how virtual technologies can be integrated by an orthodontic practice, as an additional supplement, to provide a more engaged, educational and screening model for new patients potentially reducing time and costs that are associated with existing traditional orthodontic consultation models. Using Artificial Intelligence (AI) driven technologies, automated or semi-automated responses can be created to increase practice efficiency and reduce administrative time and errors by the orthodontic teams and professionals. This paper also highlights the challenges to technologies and provides advise on improvements in such systems in the future.