Abstract
We present the main empathy components in the design of interactive systems aimed at classroom and E-learning education. These components have a bidirectional relationship with communicability and usability. Each of them depicts an intersection of communication, semiotics, interface design, software engineering, usability engineering and human-computer interaction. Additionally, we present a table which can be used as a communicative quality guide. Its content is the result of 20 years of design and heuristic assessment of on-line and off-line interactive systems, mainly for Americans and European users.KeywordsEducationVirtual ClassroomHypermediaCommunicabilityDesignInformationEmpathyInteractionAccesibility
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