Violence against health-care workers in emergency departments: A study in Fez, Morocco

Abstract

The issue of violence against health-care workers (HCWs) has garnered significant attention, necessitating urgent resolution due to escalating conflicts between HCWs and patients or their companions. Addressing this matter is paramount to mitigate its impact on HCWs and improve the quality of care afforded to citizens. To identify the underlying causes, particularly within emergency departments, we conducted a survey involving over 75 doctors and nurses across various hospitals to collect pertinent data. Our findings indicate that the health system is the major cause of violence, alongside the awareness of human rights fostered by social media. Furthermore, we conducted an interview with a doctor who has extensive experience working in emergency departments. Through this interview, he elucidated the extent to which this department poses dangers and the substandard conditions prevalent in the workplace. This study attempts to contribute scientifically toward finding efficient solutions, including legal measures, civil society initiatives, and police involvement. It suggests that reforms may be necessary in the functioning of these departments. This aspect represents an unsolved issue warranting further exploration.