Abstract
Unanticipated problems in maintenance and engineering frequently require collaborative work involving geographically distributed personnel. Real-time video will permit engineers and technicians to work together to resolve aircraft problems when personnel are based in different locations. The development and acceptance of video-based devices is also a necessary step toward the use of augmented reality systems in maintenance. A series of demonstrations and equipment trials were carried out with devices intended to permit remote collaboration. A comparison of still images and video of a typical maintenance task demonstrated a clear preference for motion imagery over still images. A system was assembled using consumer-level devices and software to enable real-time, remote video-based collaboration on technical issues. The system was readily accepted by maintenance technicians, information technology personnel, and engineers. Video imaging such as this has the potential to be paired with computer-generated graphics to create augmented reality scenes that, in the future, might guide maintenance work.
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