Video Digitization of Processes for Modernization of Public Management to Users

Abstract

The present study was born due to the problem arising from the absence of digitalization of the processes for administrative attention to the user with respect to the poor service received by the servers of the state institutions, especially the local governments of Lambayeque, thinking about that need. The objective was to analyze the investigations that are related to virtual attention that is adequate for users of local governments, to achieve the objective, the methodology of the quantitative approach was followed, transactional and descriptive non-experimental design, various research, in relation to research variables.