Abstract
Video calls at end of life are feasible but not enough: A 1-year intensive care unit experience during the coronavirus disease-19 pandemic.
Highlights
As health care professionals (HCPs) living in a technological era, where the digital medium is supposed to bring people together and used to help, several hospitals used video calls to bridge the gap between patients and their families
We would like to share our experience using video calls at end of life (EOL) in the intensive care unit (ICU) of Fondazione Scientific Institute for Healthcare and Research (IRCCS) Ca' Granda Ospedale Maggiore Policlinico, in Milan, that was designated as a hub in Lombardy region
The EOL-video call was always proposed by the consultant physician, who provided daily clinical information to the family members for the entire duration of the ICU stay
Summary
As HCPs living in a technological era, where the digital medium is supposed to bring people together and used to help, several hospitals used video calls to bridge the gap between patients and their families. The extensive use of this method of communication, subsequently recommended by the Italian Critical Care Scientific Societies and by the literature,[9,10] has pushed our ICU team to use video calls, as a window to the external world on a daily basis, and as a chance for caregivers, family members or friends of patients to say goodbye before the withdrawing life-sustaining treatments or imminent death.[11]
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