Abstract
Contemporary insights on business innovation exhibit diverse recommendations, yet lack practical frameworks for quantifying business innovation success. VIDE-LEO business innovation framework is an effort to answer this challenge with innovation metrics defined as a conflation of four VIDE dimensions namely value, innovation, digital and enterprise dimensions in a 360° perspective. These dimensions are triangulated as LEO dimensions such as leadership, enablement and orchestration. Obviously, there are no previous studies available as applied to Small and Medium Enterprises (SME). Focus of this study is to validate this framework by multiple case study analysis of select case companies from India who are from Information Technology- Business Process Management (IT-BPM) industry. Further, findings of this study confirms the practical application of VIDE-LEO framework metrics for SMEs in IT-BPM industry. Value proposition of this framework and its innovation metrics may further be extended to other vertical industries for more enhanced practical value.
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