Veterans Affairs Telemedicine: Bringing Urologic Care to Remote Clinics

Abstract

To report the use of telemedicine to deliver general urologic care to remote locations within the Veterans Affairs Greater Los Angeles Healthcare System. We describe the diagnoses managed, patient satisfaction, safety, and benefit to patients in terms of saved travel time and expense. We conducted a retrospective chart review examining care delivered through urology telemedicine clinics over a 6-month period. We examined the urologic conditions, patient satisfaction, and emergency department visits within 30days of the visit. We estimated patient benefit by calculating travel distance and time and the saved travel-associated costs using Google Maps and US Census income data. Ninety-seven unique telemedicine visits were conducted and a total of 171 urologic diseases were assessed. The most common conditions were lower urinary tract symptoms (35%), elevated prostate-specific antigen level (15%), and prostate cancer (14%). One patient was seen in the emergency department within 30days with an unpreventable urologic complaint. Patient satisfaction was "very good" to "excellent" in 95% of cases, and 97% would refer another veteran to the urology telemedicine clinic. Patients saved an average of 277 travel miles, 290minutes of travel time, $67 in travel expenses, and $126 in lost opportunity cost. Telemedicine was successfully and safely used to evaluate and treat a wide range of urologic conditionswithin the Veterans Affairs Greater Los Angeles Healthcare System, and saves patients nearly 5hours and up to $193 per visit. Further investigation of the potential of telemedicine for thedelivery of urologic care in a cost-effective manner is warranted.