Abstract
Purpose – Currently, in various reports, Chile has been receiving better rankings than other Latin American countries, identifying it as a nation for offshoring many of the business process outsourcing (BPO) and information and communication technology (ICT)‐related services. So, it has become important to analyze the Chilean ICT sector and the maturity of the outsourcing industry internally, to consider Chile as an ICT outsourcing destination. This paper seeks to address this matter.Design/methodology/approach – A survey questionnaire is developed based on the ICT outsourcing literature, prior empirical research and outsourcing case studies. This questionnaire is translated into Spanish and distributed to CIOs of the 200 largest companies in Chile. The responses from the CIOs are used as the proxy measures and are analyzed for evaluation.Findings – This study is conducted to understand and analyze the strategy adopted by Chilean companies to evaluate the need for ICT outsourcing. Also, the outsourcing ca...
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