Value of project management during a crisis: Successes and lessons from three large projects in Qatar

Abstract

Background: The coronavirus disease 2019 (COVID-19) pandemic has tested the limits of national public health infrastructures to an unprecedented extent. A huge challenge has been regarding how to safely manage large public gatherings and how to efficiently administer vaccines to a large population. Method: We evaluated three case studies in project management implemented by the Primary Healthcare Corporation (PHCC) over the course of 2020 and 2021, including: COVID-19 screening for the HH Amir Cup and Asian Football Confederation (AFC) Finals 2020, the FIFA Club World Cup 2020, and finally Qatar's National COVID-19 Mass Vaccination Project in the Qatar National Convention Centre (QNCC) in 2021. Results: The key themes arising from all the three projects include the importance of developing a strategic plan, project management planning, clarifying and communicating roles and responsibilities, situational decision making, strong leadership, flexibility, result orientation in implementing the project, strong logistical support for providing necessary resources on the ground, and ensuring that staff at all levels are fully supported in performing their duties. In addition, the project management team was successful in building knowledge and experience across events with each successive project benefitting from lessons learned from previous projects. As a result of the strong record of project management established over the course of these experiences, PHCC was able to successfully manage the mass vaccination project with a high level of efficiency in comparison to similar national programs implemented elsewhere, both regionally and globally. Conclusion: The successful implementation of these projects, maintaining a high level of client and staff safety and satisfaction, demonstrates the value of project planning and continuous monitoring in successful implementation even in the context of uncertain conditions such as a global pandemic. Public and community health authorities may benefit by applying similar principles as the COVID-19 pandemic continues to unfold.