Value Co-Creation of Health Care Services Through Competency Modeling

Abstract

With the growing challenge of an ageing population and decreasing working population, health services management systems are required to develop, evaluate and retain human resources such as nurses more efficiently and effectively. However, the fact remains that nursing shortage has become a societal problem in many countries. In order to help health services administrators align more effective health services management systems, this study focuses on value co-creation through competency modeling as a crucial factor within the community of institutional care services. First, this study found that nurses are a heterogeneous group in terms of required competencies. Second, different roles require different sets of competencies. Third, the urgent need to adapt to innovation in clinical settings also requires that nurses have different sets of competencies. Finally, this paper proposes a model, namely evolutionary action research for value co-creation, to make a shared internal model of competency work effectively in the context of value co-creation of care services.