Abstract

ABSTRACT This participatory action research initiative was undertaken in Thailand to promote carbon-neutral tourism (CNT). The research involved the engagement of multiple stakeholders in the value chain to co-create a valuable CNT route for Nong Khao sub-district tourism in Kanchanaburi Province. A service design approach was applied in this study, consisting of four phases: building engagement and awareness, exploring customer needs, co-creating a route, and assessing the results. The findings revealed that tourists exhibited a strong preference towards the CNT trip option. The implementation of the activities resulted in an increased net profit margin of 165.31% due to cost reduction, sale-price growth, and larger tourist numbers. The research provides important value co-creation of CNT management guidelines for community tourism.

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