Abstract
To validate a research model established by Ferro et al. (2016) in which trust and commitment are mediators between economic and non-economic satisfaction. The sample for this study comprises a total of 400 small and medium-sized Puerto Ricans enterprises from various industrial sectors. A total of 133 usable questionnaires were returned, generating a response rate of 33.25%. A research model consisting of hypothesised relationships between constructs was tested based on a survey of small and medium-sized companies in Puerto Rico. Structural equation modelling using AMOS software was used to analyse the data. Trust and commitment are mediators between economic satisfaction and non-economic satisfaction. Valid and reliable theory should be applicable across contexts and through time offering a foundation of the generality of empirical findings. It provides managerial support and guidance to assess satisfaction, trust, and commitment in business relationships. It offers a foundation of validity and reliability across contexts and through the time of a nomological framework consisting of economic and non-economic satisfaction, trust and commitment.
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