UTJECAJ OBRAZOVANJA NA ZNAČAJKE ODLUČIVANJA MENADŽERA U HOTELIJERSTVU HRVATSKE

Abstract

The managerial structure in the hospitality trade varies according to levels of management, and types of educational degrees held by the managers. The question is whether the type of educational degree can influence the traits of decision-making within a given managerial level. Among the many features of decision-making, we will focus our research on those that have considerable impact on the quality of decision-making. These are: managerial styles, the influence of individual factors of decision-making, certain types of decisions made, the reaction of enterprises regarding the use of information technology, and the application of scientific methods and techniques of decision-making. Our analysis is based on data obtained from empirical research of hotel management predominantly in the Istria County and the Primorsko-goranska County, and to a smaller extent in the continental part of Croatia, during the years 1998 and 2000. Given a significance degree of 5%, we applied statistical methods to test whether, within the individual levels, educational degrees could be correlated to those features of decision-making that impact on the quality of decision-making. We established that the educational degree has no influence on the studied features of decision-making, but that there is a rather notable deviation between the individual features of decision-making and the managerial levels at which decisions are made.