Utilizing the Performance Diagnostic Checklist – Human Services to Assess and Improve Employee Performance on Mand Training: A Replication

Abstract

ABSTRACT The Performance Diagnostic Checklist (PDC) is a tool developed to identify the environmental variables that affect poor employee performance. Research has supported the utility of the PDC across a variety of settings and, more recently, the Performance Diagnostic Checklist – Human Services (PDC-HS) was created to address the need for such a tool specifically in human service settings. We identified three staff members that exhibited a need for improvement in their performance during in-home applied behavior analysis sessions. Two supervisors completed the PDC-HS to assess variables that may have affected poor performance in the area of mand training for their staff. The PDC-HS identified that Behavioral Skills Training (BST) would be an appropriate intervention for all participants. BST was then evaluated to determine its effectiveness in improving employee mand training and was found to be effective.