Abstract
This study investigates the use of ICT tools in Knowledge Management in the Ghanaian state organization, Volta River Authority (VRA), in achieving set goals. Knowledge Management seeks to develop a strategy for capturing, sharing, distributing, using and transferring knowledge across an organization in order for it to improve efficiency and increase competitive edge. A Knowledge Management system creates an enabling environment to foster better knowledge and experience sharing, so that the organization can leverage its collective knowledge. The adoption and use of ICT has raised the need for organizations to come out with new methods, policies, tools and techniques to develop frameworks, processes and technologies so as to promote effective management of knowledge. Our research uses the SECI model for knowledge creation and sharing as its conceptual framework. Our findings show that the concept of ICT in Knowledge Management is still a relatively new at VRA, even though ICT tools are widely used. VRA management would, therefore, have to adopt a Knowledge Management policy, framework and governance and integrate the concept into its strategic plan in order to enhance meeting the organization's goals of competitive advantage.
Highlights
Like humans, organizations create and gather knowledge using various learning mechanisms
Information and Communication Technologies (ICT) use in knowledge management: This question sought to find out how knowledge was used and shared using ICT in Volta River Authority (VRA)
Challenges of ICT use in knowledge management: This section sought to find out the challenges of ICT for organizational learning in VRA
Summary
Organizations create and gather knowledge using various learning mechanisms. Companies are examining how they can better manage their intellectual capital and transfer knowledge more efficiently across their organizations. The emerging field of Knowledge Management addresses the broad processes of locating, organizing, transferring and using information and expertise efficiently within an organization. New market forces have prompted an interest in Knowledge Management (Randeree, 2006). These market forces include knowledge lost from down-sizing and knowledge lost from the departure of long-serving employees (who have in-depth knowledge that other staff could rely on) as well as the need to generally share information across the organization. Knowledge Management seeks to develop a strategy to capture, share, distribute, use and transfer knowledge across an organization in order to improve efficiency and increase competitive edge
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