Utilization of Health Care Services by Rural Population- a Study from Western Maharashtra

Abstract

Client satisfaction with health services, therefore, has become one of the important components of providing accepted quality of care. Aim of study to assess the utilization of health care services by the rural community. Objectives-To assess the utilization of health care services by the rural community with special emphasis to community satisfaction and to determine the association of selected sociodemographic variables and level of satisfaction of community with health services. Cross-sectional descriptive survey design and 1200 samples were selected by random sampling technique. Most of the respondents 64.3% of male, 35.7% were females and 27.6% of them were in 28–37 years age. Majority 62.9% were Hindu and 20.4% of them were educated graduate and above. ResultsMajority 49.7% of them were averagely satisfied with availability of basic services,30% of them were highly satisfied with availability of basic services and 19.7% of them were low satisfied with availability of basic services. Majority 52.4% heads of families had satisfaction with Punctuality of doctors and staffs were averagely, 29.3% heads of families had high satisfaction. And 18.3% of them were low satisfied with Punctuality of doctors and staffs. Majority 52.8% heads of families had satisfaction with Village health education by doctors and staffs were averagely, 29.2% heads of families had high satisfaction. And 18.1% of them were low satisfied with Village health education by doctors and staffs. In the current study female, lower educated clients had higher levels of satisfaction. Two studies of client satisfaction with nursing care among a Jordanian population also reported that females had higher levels of satisfaction than males 25.