Utilisation of Electronic Resources by Undergraduate Students at the Namibia University of Science and Technology (NUST)

Abstract

The study that directed this article examined the use of electronic resources by undergraduate students at the Namibia University of Science and Technology (NUST). A survey-based research design was employed to collect quantitative and qualitative data—the quantitative paradigm being dominant. The population for this study consisted of undergraduate students at the NUST main campus (10 248) registered for the 2016 academic year. A stratified random sampling technique was used to select students from each of the four undergraduate levels of study. A sample size of 385 students was used. A self-developed questionnaire and a structured interview guide were used as data collection instruments. Responses from 274 questionnaires and 12 face-to-face interviews provided the raw data. The study showed that subscribed electronic resources were underutilised due to a lack of awareness. Students had positive attitudes towards electronic resources for academic purposes, research projects and keeping up-to-date. While the vast majority of students were confident in using computers, they lacked the search skills necessary to make full use of electronic resources. Barriers encountered included poor ICT infrastructure and internet connectivity, as well as slow, old, and inadequate computers. The recommendations included the need for improved ICT facilities and internet connectivity, regular information needs-assessment, end-user training, and the vigorous promotion of e-resources.