Abstract

To make the most context-rich experiences possible and avoid a myriad of problems, designers must keep a user-centric focus. By viewing our educational products through the perspective of the user, we can devise more accessible, diverse, meaningful, and above all enjoyable experiences. Using simple tools such as problem statements, personas, user maps, story boarding, wireframes, low-definition prototypes, and high-definition prototypes, we can consult users first in design to inform us on how to proceed with decisions. Using the simple outlined in the Design Thinking process of empathizing, defining, ideating, prototyping, and testing, we can deliver the most user centric experience possible. The author will show how Design Thinking couples so well with User Experience (UX), walk through what a user study is, what to do with the feedback you get from users, and how to keep the user in mind from inception to launch. In this chapter, the author will discuss the basic framework of UX, where to apply the tools within the framework and why these tools are important when developing context-rich experiences.

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