Using the ‘trust’ concept for the assessment of the effectiveness of public administration

Abstract

The article analyzes the problem of trust in the modern state, reveals the problem of public trust in public policy and public authorities. The article analyzes the European experience in finding management methods and technologies that bring society and state institutions closer together. The article reveals the importance of local authorities as the closest to citizens, the strategy of forming an open government, and digitalization of the public administration system. The author analyzes the problem of the quantity and quality of the provision of public services as well as citizens’ involvement in their description and implementation, the latter being an indicator of public confidence in public authorities and local self-government.