Using the SCOR model’s performance measurements to improve construction logistics

Abstract

In this paper, construction material supplier and construction site performance are assessed according to the supply chain operations reference (SCOR) model. Current applicable literature focuses mainly on assessing the main contractor’s ability to construct a building according to customer requirements, i.e. construction performance. Omitting supplier performance when evaluating construction performance reduces the ability to improve the construction supply chain, as reasons for cost and time overruns and quality deficiencies will often be overlooked. In this paper, the SCOR metrics perfect order fulfilment (POF), source cycle time (SCT) and cost to source (CS) are measured to assess construction supplier reliability and construction site responsiveness. The values for POF, SCT and CS are measured to be 38%, 134 min and EUR 249, respectively. The practical implications are summarised in five improvement suggestions concerning communication, predefined material allocation, supplier performance assessment, delivery verification and notification and use of the SCOR model.