Abstract

This study uses the fuzzy analytic hierarchy process (FAHP) approach on a multiple criteria decision-making process made up of rational and emotional choices. The process involves setting evaluation criteria, constructing a fuzzy judgment matrix and weight vector, and then ranking the order of candidate alternatives by a fuzzy number in the fuzzy sequencing vector. This FAHP approach can provide hotel managers with a suitable way to determine the optimum spatial allocation. Also, creation of an artificial spatial allocation image by the image compositing technique allows hotel managers to see the future completed work before renovating, and the emotional judgment of the spatial image can take place immediately. Furthermore, the virtual image facilitates the reduction of communication time between hotel managers and designers and increases the level of satisfaction towards the final spatial allocation. Relevance to industry The FAHP approach addressed in this study can be applied to hotels, motels and related spaces where spatial allocation is needed and helps decision-makers or designers to choose the optimum alternative under the consideration of rational and emotional factors.

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