Using the BSC-AHP-FCA Method to Evaluate IT Performance of Construction Companies

Abstract

To evaluate the information technology ( IT ) performance of construction companies, this paper presents a combined method which applies the Balanced Scorecard (BSC), the analytic hierarchy process (AHP) and Fuzzy comprehensive Assessment (FCA) methods into measuring the performance improvement resulting from IT by a construction organization. A performance evaluation framework with two tiers (i.e. enterprise and project tiers) is built according to the characteristics of construction enterprises. At each tier, a group of performance indicators and measures are given. The proposed framework applies the AHP to facilitate aggregating the obtained diverse performance measurements, then uses the FCA method to give rise to an overall IT performance improvement score at each tier.