Using telepresence robots as a tool for virtual research during the COVID‐19 pandemic

Abstract

AbstractBackgroundLong‐term care (LTC) settings have been disproportionately affected by the COVID‐19 pandemic. It is necessary to investigate unmet needs and explore practical strategies for supporting LTC residents and staff. However, visitation restrictions and staff shortages have created barriers to conducting research in healthcare settings. Innovative methods and tools are needed for conducting research to support the research process. Telepresence robots enable virtual connections via videoconferencing and give a feeling of the person’s presence from a remote location. This study focuses on exploring the researchers’ experiences of using a telepresence robot as an interview tool.MethodWe interviewed a team of 10 researchers who used a telepresence robot to virtually conduct research during the COVID‐19 pandemic in British Columbia, Canada. The team includes academic researchers, graduate students and people living with dementia. Semi‐structured one‐to‐one interviews were conducted by Zoom virtual meetings. Thematic analysis was performed to identify themes.ResultAnalysis of the data produced five themes on benefits and challenges with respect to using a telepresence robot to conduct interviews with residents in LTC. Themes of benefits: (1) Use as a Research Enabler, (2) More accessible and engaged research process, and (3) Increased Environmental Inclusion and Engagement. Themes of challenges: (4) Lack of Infrastructure and Resources, and (5) Training and Technical Obstacles. Based on the results, we offer “ROBOT” – an acronym created for actionable recommendations that inspire and support others to use telepresence robots for research. These recommendations include Realign to adapt, Organize with champions, Blend strategies, Offer timely technical assistance, and Tailor training to individual needs.ConclusionThis study offers unique and practical insights into using telepresence robots as a safe and innovative tool for conducting research remotely. Our results demonstrate that people living with dementia can be engaged meaningfully in research during the pandemic. Future research should apply more creativity and flexibility in adopting technology to expand possibilities for involving people with dementia in research.