Abstract
The effects of COVID-19 on global societies are profound. The United Kingdom's approach to viral infection notifications and tracking in response to the pandemic can be used as a lesson. More specifically, it can assist in lessons learned in helping identify an alternative approach to improve epidemic containment management. Rather than use the UK's Coronavirus smartphone application, as implemented by the National Health Service's digital arm and Department of Health and Social Care, this study promotes a different approach and justifies the conceptual model pertaining to a distributed test, track, and trace system (DTTTS). By using soft systems methodology, this chapter discusses how the latter can provide a more meaningful and reliable disease surveillance strategy. The study purports that soft systems methodology can break down the defined problem. In addition, applying systems thinking will justify how the DTTTS model could be used in the real world to fulfill data processing and interoperability considerations for epidemic containment measures.
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