Using Quality of Service Delivery to Evaluate Federal Government of Nigeria Policy on Public Service Outsourcing: A Case of Public Healthcare Institutions, Nigeria

Abstract

It is a normal practice in all works of life to evaluate or assess the impacts or effects of policies made by individuals, groups and organizations, more especially, the public policies of governments. By assessing some of these policies, especially, nascent ones such as this one, gaps could be established between the policy framework and impacts such could create on the people or institutions which they are meant to serve. This could also serve as post critical analysis for the policy stakeholders. This study is set out to evaluate the public service outsourcing of the Federal Republic of Nigeria, using quality of service delivery questionnaires as the major assessment instrument. A descriptive survey research was adopted for the study, and correlation design as its method was used for data analysis. Pearson Moment Correlation Coefficient was used to determine its internal consistency. Three sets of questionnaire were designed to service the population sample size of 319 (Three Hundred and Nineteen) in the study areas. The SPSS assisted result from the study shows strong correlate of 0.828, at 0.01 level (2-tailed) between public service outsourcing and quality of service delivery.