Using multi‐criteria analysis to prioritize stakeholders

Abstract

PurposeMany problems in science and engineering fields involve decision making. Usually these decision‐making processes are based on several criteria that represent various experts' knowledge. Stakeholder prioritization is useful for assisting in decision‐making situations where various stakeholders have competing interests, resources are limited, and stakeholder requirements must be appropriately balanced. When these conflicts arise it is important to the success of the organization that it has prioritized each stakeholder according to the situation. To date, few researchers tried to resolve this question, mostly are based on intuitive and very simple reasoning methods which are error prone. The purpose of this paper is to propose a multi‐criteria decision analysis process to help decision makers when evaluating and prioritizing stakeholders.Design/methodology/approachIn this process, Mitchell et al.'s model is used for identifying criteria on which stakeholders will be evaluated and the fuzzy Choquet integral as an aggregation operator. This research also tested and discussed the proposal using a case study from Toulouse city subway.FindingsThe results show the applicability of this process and the effectiveness of using the fuzzy Choquet integral than a traditional multi‐criteria evaluation method for human subjective evaluation, or when criteria are not mutually independent.Research limitations/implicationsThe highly subjective nature of criteria weights and rapid elicitation can lead to questions of validity. Also, results are not always widely accepted.Originality/valueThe paper is original in considering the stakeholder prioritization problem as a multi‐criteria decision analysis problem; using a simple and well‐known model to classify stakeholders, i.e Mitchell et al.'s model; and in using Choquet integral as an aggregation operator which allows considering interaction between criteria.