Using mobile communication and implications for constructive and open dialogue in enterprises in Ho Chi Minh City

Abstract

ABSTRACT Addressing the challenges of workplace communications, this empirical study asks if mobile communication devices—especially mobile phones—offer an effective means for employees to both improve the effectiveness of dialogue and overcome barriers in engaging with employers. Dialogue between employees and employers is defined as social action within the social structure of the enterprise. The concepts of status, role and institution are used to analyse the experience of employees participating in mobile communications at the workplace and their daily life. The article presents the results of research within enterprises in Ho Chi Minh City, Vietnam, where mobile communications play an increasing role in resolving contradictions between employers and employees.