Abstract
This essay hearkens to the origins of IEEE Intelligent Systems in the era of and it revisits a recurring theme of using intelligent systems technology to help preserve and share individual and corporate expertise. The article recounts the experiences of a director of research at Procter a Gamble, who encountered issues of knowledge management. Using intelligent systems, a methodology was developed to capture and share expert knowledge. This methodology can be seen in an instance of independent and simultaneous discovery, and thereby reinforces arguments about the potential value of knowledge management that have been expressed in previous essays in this department.
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