Abstract
PurposeTo assess and share the experiences of users of a new generation of practical and knowledge‐based job support tools.Design/methodology/approachTo illustrate distinguishing features of job support tools and the use of multi‐media capabilities with examples of sales support tools.FindingsThe tools mentioned and other similar tools examined by the underpinning research programme have had a very significant and beneficial impact on performance.Practical implicationsJob support tools can make it easier for important work groups to undertake complex tasks. The essence of the greater success of superstar performers can be captured and shared by means of support tools that can be constructed to encourage adoption, build understanding with each use and change behaviours with benefits for both people and organisations.Originality/valueShares the experiences of early adopters and draws practical lessons from them.
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