Using internet video calls in qualitative (longitudinal) interviews: some implications for rapport

Abstract

Forming part of the new ‘methodological frontier’ the use of digital communication technologies has become increasingly commonplace in social research. Whilst audio-only online interviews and asynchronous means of communicating online has been discussed for over two decades, video capabilities; being able to see a participant face-to-face online (e.g. via Skype, Face Time, Google Hangouts) is a much more recent phenomenon. Discussion of such new opportunities has tended to centre on the practicalities and technicalities. Alternatively, this paper moves beyond the recent empiricist focus to reflect critically on the implications of using internet video calls on methodological matters of importance to qualitative (longitudinal) researchers. Drawing on a long-standing qualitative longitudinal study following lives of over 50 young people, the paper focuses on the potentials and pitfalls for rapport of using internet video calls for qualitative interviewing. The findings have resonance for short-term studies, and longitudinal endeavours.