Abstract
This paper discusses the use of information extraction (IE) and natural language generation (NLG) in the design of an automated e-mail answering system. We analyse short free-form texts and generate a customised and linguistically motivated answer to frequently asked questions. We describe the approach and the design of a system currently being developed to answer e-mail in French regarding printer-related questions addressed to the technical support staff of our computer science department. A domain-dependent approach was preferred because precision is crucial in e-mail answering, as a wrong answer sent to a client can have negative consequences in terms of customer satisfaction.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
