Abstract
Sanitation and having access to clean water are human rights. To serve everyone, water and sanitation service providers must be able to run and maintain a profit. However, this capability is frequently jeopardized by missed or late water bill payments. The ability of utilities to provide appropriate service is directly impacted by non-payment, which also hinders the fulfillment of human right regarding to water and sanitation services. In this study, a mechanism for enforcing prompt payment of water bills which utilize the Electricity Prepaid Metering System is designed. In order to put the designed mechanism into practice, a prototype application has been created. Through in-person interviews with system administrators, data about the Electricity Prepaid Metering System and Water Management Information System was gathered. The proposed enforcement mechanism was designed with the use of a Design Science Research technique. The findings indicate that people who owe unpaid water bills are automatically denied access to electricity services
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