Using Hand-Held Computers When Conducting National Security Background Interviews: Utility Test Results

Abstract

Abstract : The Defense Personnel Security Research Center (PERSEREC) and the Department of State (DOS) collaborated to test whether background investigators are able and willing to conduct interviews with a tablet computer. Discussions were held with seven DOS investigators to understand the current DOS vetting process and needs. Following this, realistic simulated cases and prototype tablet software were created through consultation with two investigators. Finally, independent 3-4 hour test sessions were held with eight participating investigators to: (1) teach them how to use the tablet computer, (2) perform a simulated interview on paper in the normal fashion, (3) perform a simulated interview using the tablet computer, and (4) complete questionnaires and provide feedback on the system. The findings were very favorable for tablet computers. The tablets required minimal training, seven of the eight participants preferred the tablet to the paper method, and many investigators were eager to use tablets as soon as possible. The suggested next steps include (1) reevaluating what is possible and appropriate for field interviews with computerized workflow, and (2) developing tablet and case management software.