Using failure modes and effects analysis techniques in assessment of medical records errors in Qadir hospital, Shiraz in 2012-2013

Abstract

Introduction: Failure modes and effects analysis (FMEA) is a preventive method to improve and increase system safety. Using this technique, four selected process errors were identified, evaluated, prioritized and analyzed, in medical records section in Qadir hospital in Shiraz. Materials and Methods: This is an applied descriptive study in which using FEMA in medical records section were identified and analyzed. The included steps are: Processes selection, drawing processes flowcharts, determination of failure modes and effects by brainstorming, prioritization of failure modes, determination of root causes of failure modes using Eindhoven classification model. Results: Using FEMA methodology, we found that 41 failure modes in 4 selected processes. Totally, 13 failure modes with risk priority number ≥100 were identified as non-acceptable risk and their root causes were classified according to Eindhoven Classification model. Conclusion: By emphasizing on preventive approach and team work, FMEA technique can enhance staff precision and attract their attention to their possible professional weaknesses in recording medical errors and prevent their failure.