Abstract
This study aimed to know the role of electronic human resource management on organizational excellence at Social Security Corporation- Jordan. In order to complete this study, a questionnaire was prepared and distributed to (97) middle and senior management levels in the institution, from which (82) valid questionnaires were recovered for analysis. The study concluded with some results, the most: Social Security Corporation- Jordan use electronic human resource management at high rates, organizational excellence also high, there is a significant statistical effect of electronic human resource management on organizational excellence as a whole and on all its indicators in Social Security Corporation- Jordan. At the end researcher recommended Social Security Corporation to expand using electronic human resource management at all levels and functions of the corporation, reinforce exploiting electronic human resource management in organizational excellence with all its areas, and aware employees at Social Security Corporation about how to achieve organizational excellence by adopting electronic human resource management applications.
Highlights
The emergence of new and digital technology and its multiple uses across all aspects of life, increase the demand for technology with a view towards acquisition and utilization of these new technologies (Alraja&Malkawi, 2015)
I believe that public organizations in general; and Social Security Corporation- Jordan in particular a days realize the role of electronic human resource management in the new business, and adopt organizational excellence as necessity for survival and continuity in serving people
Clear understanding and alignment of electronic human resource management for organizational excellence is essential to realize the potential benefits to Social Security Corporation- Jordan
Summary
The emergence of new and digital technology and its multiple uses across all aspects of life, increase the demand for technology with a view towards acquisition and utilization of these new technologies (Alraja&Malkawi, 2015). Technology has become the one essential element in the production processes and in providing various services all over the world (Malkawi, 2017). The introduction of Information and communication technologies (ICTs) is a real revolution in the world of management, transforming traditional administrative services and business into ebusiness, protects the administrative entity, improves its performance and optimizing the use of services at high quality. The application of ICTs in Management has a strategic importance, contributing to support streamline administrative procedures, enables departments to plan. Human resource departments have been forced to be strategic, flexible, and adjusted to customer requirements in a changing environment. The use of technlogy is seen a suitable way for HR to create strategic sustainable value (Mäkinen, 2013)
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