Using Discrete-Event Simulation to Balance Staff Allocation and Patient Flow between Clinic and Surgery

Abstract

We consider the problem of system-level balanced scheduling in a pediatric hospital setting. A hospital clinic has a queue for patients needing care. After being seen in clinic, many require follow-up surgery, for which they also wait in a queue. The rate-limiting factor is physician availability for both clinic visits and surgical cases. Although much existing work has been done to optimize clinic appointments, as well as to optimize surgical appointments, this novel approach models the entire patient journey at the system level, through both clinic and surgery, to optimize the total patient experience. A discrete-event simulation model of the system was built based on historic patient encounter data and validated. The system model was then optimized to determine the best allocation of physician resources across the system to minimize total patient wait time using machine learning. The results were then compared to baseline.