Abstract
A framework based on Ulrich's critical systems heuristics (CSH) is presented to organize second‐order critical inquiry in systems practice and action research. It is argued that such an approach not only improves the rigour of systems methodologies in action in a specific ‘situation of interest’ but also brings rigour to research aimed at improving systems practice. The paper draws on critical systems heuristics and illustrates its application in the context of an intervention using Checkland's soft systems methodology to discuss the environmental impact of mining operations in southern Peru. We sketch the context in which the systemic intervention was carried out, reporting on the initial soft systems methodology stages (relevant systems, root definitions and CATWOE analysis) produced in workshops with stakeholders. The paper illustrates how learning about improvement in systems practice can be guided with the use of second‐order boundary critique. Copyright © 2013 John Wiley & Sons, Ltd.
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