Using critical incidents to investigate cross-cultural transitions

Abstract

The process of cross-cultural transition is of interest to researchers who attempt to uncover factors that lead to sojourner adjustment and cross-cultural effectiveness. The purpose of the current study is to investigate the perceived stressors and coping strategies of Canadian post-secondary students during a 7-week cross-cultural Seminar program in Vietnam. Using a critical incidents methodology, the study tracked both the common and unique experiences of students. Specific critical incidents were collected from students at six time points regarding experiences that were stressful, selected coping strategies, use of social support, shifting views of self and perspectives about international development. Results from the study are discussed with suggestions for pre-departure training programs and the use of critical incidents as a tool for understanding cross-cultural transitions.